Mercure Selangor Selayang

Cheap and very affordable for a beautiful and cozy hotel. Delicious food too ❤️

There is a difference of overall quality compare to Mercure Glenmarie, this include e.g. room, breakfast etc

Room is cold as per my request on my booking request. Room ver clean, water heater function well. Receptionist very nice. Keep it up your service.

Reached the hotel pretty late at night, check in was smooth though the front desk lady wasnt that friendly. Location was a little outskirt of KL but met our purpose of stay though it felt like a ghost town in a mix development as everything was closed/ not operating. Room was up to date, spacious, clean and pristine. Bed was okay, view was meh maybe because it was low floor. Was very distracted by the iron board with its sponge going all over the places. Basic necessity such as hot water, shampoo, handsoap and shower gel was available except tooth brush/paste. In house safe was not working. Stayed 3 nights will cleaning done daily but no top up done to facial tissue. Kids enjoyed the pool with view. Overall it was a decent experience.

The room is very spacious. The helpdest is very friendly. The room is clean 👍🏻

The hotel has Very clean and spacious room, with Helpful workers.

The room was comfy. Got really troubled in parking. The reception said just tell the guard at the parking gate that we are hotel guest. At the parking gate, there was no guard, no assistance even i already push the buttons so many time. Ended up i need to pay rm16 for parking. The receptions were irresponsible!

Extremely terrible experience. I took connecting rooms. One of the room, air con, fridge and phone was not working. All they did was gave reasons after reasons. They sent the maintenance guy at 10pm to.get it repaired. Will attach the evidence with this. Raise my problems upon check out, they say they will investigate. When I call to follow up, the first call.they say head of department not in office. & my subsequent calls they don't answer.

For a 4-Star hotel, the facilities and service are on par with other hotels in the region and the price is reasonable. The only setback was that after parking the car in the basement, I could not open the door acess to the hotel lift because I did not have the pin number that was required to open the door. Luckily a maintenance crew who was passing by helped me to open the door. When I qestioned the receptionist, I was told that we must call them to obtain the pin number and open the door. I feel this is quite absurd because it was not mentioned while I did the booking on the internet, nor was there any message from the hotel about this requirement.